Job Description
Are you ready to launch a successful career in the tech industry? Apex Digital Solutions is currently urgent hiring for Entry Level Tech Support Representatives in San Jose, CA. We are looking for motivated individuals who want to grow with a leading technology firm.
No prior experience is required! We provide comprehensive paid training and mentorship to help you succeed. If you have a passion for helping others and a willingness to learn, this is the perfect opportunity for you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Full Training: Paid on-the-job training to get you up to speed.
- Career Growth: Clear pathways to senior technical roles.
- Modern Environment: Work in a state-of-the-art facility in San Jose.
Responsibilities
- Assist customers via phone, email, and chat with technical inquiries and troubleshooting.
- Diagnose and resolve basic software and hardware issues for end-users.
- Document customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with senior team members to improve service protocols.
- Stay updated on product knowledge and company policies through regular training.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and internet navigation skills.
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote hybrid).