Job Description
We are urgently hiring! Join a dynamic team in Oakland, CA, as an Entry Level Tech Support Associate. This is a fantastic opportunity for recent graduates or career changers looking to launch their career in the technology sector. We value passion, learning, and dedication over prior experience.
Why Apply?
• Immediate Start: Positions are available immediately.
• Competitive Pay: Earn between $45,000 and $65,000 annually.
• Training Provided: Comprehensive on-the-job training to get you up to speed.
• Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Assist customers with technical inquiries and product troubleshooting via phone and email.
- Document customer interactions and feedback in our internal database systems.
- Collaborate with senior team members to resolve complex technical issues.
- Monitor system performance and report any anomalies to the technical team.
- Contribute to team meetings and share best practices for customer satisfaction.
- Stay updated on company products and industry trends to provide accurate information.
Qualifications
- High school diploma or GED is required; Associate's or Bachelor's degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and adapt to changing processes.
- Reliable internet connection and a dedicated workspace.