Job Description
We are currently seeking ambitious individuals for urgent entry-level opportunities in El Paso, Texas. This is your chance to launch a successful career in a fast-paced, dynamic environment with no prior experience required.
At Horizon Support Services, we prioritize talent and attitude over experience. Our comprehensive training program will equip you with the skills you need to excel in customer support and technical assistance. Join our team and start earning immediately!
Responsibilities
- Provide exceptional customer service and technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic technical issues to ensure client satisfaction and retention.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the senior team to improve service processes and protocols.
- Meet daily and weekly performance targets and Key Performance Indicators (KPIs).
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High School Diploma or GED equivalent (Associate’s degree preferred but not mandatory).
- Basic proficiency with computers and navigating the internet.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment with a positive attitude.
- Reliable internet connection and a quiet workspace.
- Willingness to learn new software and technologies quickly.