Job Description
Join our dynamic team at InnovateTech Solutions and launch your IT career in Louisville's thriving tech scene! We're urgently seeking motivated entry-level professionals to provide critical technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge technologies while working alongside industry mentors. Immediate start required for qualified candidates.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network diagnostics and basic security protocols
- Document all support cases in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex technical resolutions
- Conduct user training on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Proficiency with Microsoft Office 365 and basic networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a remote team
- Valid driver's license and reliable transportation