Job Description
Are you ready to kickstart your career? We are urgently hiring Entry Level Customer Service & Sales Support Specialists in Kansas City, MO!
At KC Connect Solutions, we believe in nurturing talent and providing a clear path for growth. We are looking for motivated, outgoing individuals who are eager to learn and make an impact. This is a fantastic opportunity for recent graduates or anyone looking to transition into a dynamic corporate environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Fast-Paced Environment: Perfect for those who thrive on activity and results.
- Comprehensive Training: No experience required—we provide all the training you need to succeed.
- Health Benefits: Medical, dental, and vision insurance for full-time employees.
- Career Advancement: A clear roadmap for promotion from entry-level to management roles.
Don't wait—apply today to secure your spot in our growing team!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately using our internal CRM software.
- Resolve customer complaints and issues while maintaining a positive and empathetic attitude.
- Collaborate with the sales and marketing team to identify new business opportunities and upsell products.
- Document all customer interactions and feedback to help improve our service quality.
- Stay up-to-date on product knowledge, policies, and procedures to provide accurate information.
- Assist in maintaining a clean and organized workspace.
Qualifications
- High school diploma or GED required (College students encouraged to apply).
- Basic computer proficiency and typing speed of 30+ WPM.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team.
- Proven reliability and the ability to work flexible hours, including weekends.
- A positive attitude and a willingness to learn new skills quickly.