Job Description
We are looking for a dynamic Customer Support Representative to join our team in Milwaukee, WI. This is an urgent hiring position for individuals ready to start immediately and contribute to a world-class service team.
At Apex Solutions Group, we value our employees and are committed to your professional growth. You will be working in a modern, collaborative environment where your voice matters. We offer immediate onboarding and a comprehensive benefits package.
Why Apply?
- Immediate Start Date: Don't wait—begin your career today.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Modern Benefits: Health insurance, paid time off, and 401(k) matching.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Enter and maintain accurate customer data and transaction records in the CRM system.
- Diagnose and troubleshoot customer issues, escalating complex problems to senior leadership when necessary.
- Proactively communicate with clients to ensure satisfaction and retention.
- Collaborate with cross-functional teams to improve service delivery and product offerings.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to thrive in a fast-paced, high-pressure environment.