Job Description
We are currently seeking a dedicated Customer Service Associate to join our high-performing team in Charlotte, NC. This is an urgent hiring opportunity for candidates ready to start immediately. If you are looking for a role with competitive pay and excellent growth potential, we want to hear from you.
As part of our team, you will play a pivotal role in delivering exceptional service to our clients, ensuring high satisfaction levels and contributing to the company's success in the competitive North Carolina market.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with professionalism and speed.
- Resolve complex customer issues and complaints efficiently to maintain high satisfaction scores.
- Document all customer interactions accurately in our CRM software.
- Collaborate with the support team to identify process improvements.
- Upsell products and services to meet sales targets.
- Adhere to all company policies and service level agreements.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, high-pressure environment.
- Reliable transportation and availability to work flexible shifts.