Job Description
Are you ready to accelerate your career? Apex Tech Solutions is aggressively hiring a Senior IT Support Specialist in Baltimore, MD. We are looking for a high-performing problem-solver who thrives in fast-paced environments and can deliver immediate results for our growing client base.
We are committed to providing top-tier technical assistance and are looking for candidates who want to make an impact immediately. If you are a tech enthusiast with a passion for troubleshooting and a desire to work with a premium team, apply today!
Responsibilities
- Provide Tier 2 & 3 technical support for hardware, software, and network issues across the organization.
- Configure, deploy, and maintain workstations, printers, and mobile devices for a seamless user experience.
- Collaborate with the security team to ensure compliance with local and federal data protection standards.
- Document all incidents, resolutions, and system configurations in the IT service management system.
- Perform regular system updates, patch management, and hardware upgrades to minimize vulnerabilities.
- Train junior staff and end-users on best practices for IT security and software usage.
- Respond to help desk tickets with a focus on reducing resolution time and improving customer satisfaction.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of progressive experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365 environments.
- CompTIA A+ and Network+ certifications are a strong plus.
- Excellent verbal and written communication skills for effective client interaction.
- Ability to prioritize multiple tasks in a high-pressure, urgent hiring environment.
- Self-motivated with a proactive approach to technical troubleshooting.