Job Description
Are you ready to accelerate your career? Apex Digital Solutions is seeking a highly motivated IT Support Specialist to join our elite team in El Paso, TX.
We are currently conducting urgent hiring for candidates available to start this week. If you possess a strong technical background and a passion for delivering exceptional service, we want to hear from you immediately.
Join us and enjoy a competitive salary, comprehensive benefits, and a supportive culture that values innovation and growth.
Responsibilities
- Provide advanced Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, network, and peripheral issues with a focus on rapid resolution.
- Manage and maintain the organization's inventory of IT equipment and software licenses.
- Assist in the deployment, configuration, and imaging of new workstations and mobile devices.
- Document all technical issues, resolutions, and user interactions in the ticketing system.
- Collaborate with the network engineering team to ensure optimal system performance and security.
- Conduct regular IT training sessions to educate staff on new software and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2 years of experience in an IT support, helpdesk, or technical support role.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote connectivity tools (VPN, Remote Desktop) and troubleshooting methodologies.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work flexible hours and handle multiple priorities in a fast-paced environment.
- CompTIA A+ or Network+ certification is highly preferred.