Job Description
Are you ready to start a new career immediately?
We are looking for a dedicated Customer Service Representative to join our dynamic team in Cleveland, OH. Due to rapid growth, we have an urgent hiring need and are looking for candidates who are ready to hit the ground running.
As part of our modern, high-conversion support team, you will be the face of our company, ensuring our clients receive top-tier service.
Responsibilities
- Handle high-volume customer inquiries via phone and email with a focus on speed and accuracy.
- Resolve complex issues and escalations to ensure 100% customer satisfaction.
- Update customer records in our CRM system (Salesforce) in real-time.
- Collaborate with cross-functional teams to improve service protocols.
- Provide product training and support to new clients.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required for immediate hire.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work in a fast-paced, high-volume environment.
- Must be authorized to work in the United States.