Job Description
Join our dynamic team immediately! MetroConnect Solutions is urgently hiring motivated individuals for entry-level customer service positions in the heart of Manhattan. No prior experience required – we provide comprehensive paid training and rapid advancement opportunities. Perfect for recent graduates or career changers seeking immediate employment in a supportive environment with competitive benefits.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM system with accuracy
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing product knowledge training
- Contribute to team improvement initiatives
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable internet connection for hybrid work
- Authorization to work in the United States