Job Description
Join our dynamic team at NexusTech Solutions where your entry-level career starts NOW! We're urgently seeking motivated Tech Support Specialists to join our Cleveland headquarters. No experience required—just your passion for technology and customer service. Enjoy competitive pay, comprehensive benefits, and rapid growth opportunities in a cutting-edge environment. Don't miss this chance to launch your IT career in one of Ohio's fastest-growing tech hubs!
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve user problems with laptops, printers, and network connectivity
- Create detailed documentation of troubleshooting steps and solutions
- Collaborate with senior engineers on complex escalations
- Conduct remote system setups and equipment installations
- Maintain inventory of IT assets and assist with procurement requests
- Participate in weekly training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication abilities
- Ability to work in fast-paced, deadline-driven environment
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation
- Must pass background check and drug screening