Job Description
Immediate opening for motivated individuals in San Jose! No prior experience required – we provide comprehensive training to launch your career in tech. Join our dynamic team at InnovateTech Solutions where growth opportunities are endless. Perfect for recent graduates or career changers seeking a fast-paced environment with competitive benefits and flexible schedules.
Why join us? • Industry-leading onboarding program • Career advancement pathways • Collaborative Silicon Valley culture • Health and wellness benefits • Tuition reimbursement options
Responsibilities
- Provide first-level technical support for hardware/software issues
- Assist customers via phone, email, and chat support channels
- Document cases accurately in CRM systems
- Collaborate with senior engineers on complex escalations
- Participate in daily team training sessions
- Maintain service level agreements (SLAs)
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/macOS, browsers)
- Strong problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work in fast-paced environments
- Willingness to learn technical concepts
- Customer service mindset
- Reliable transportation to San Jose office