Job Description
Are you ready to launch your tech career? TechSolutions Inc. is urgently hiring passionate Entry-Level IT Support Specialists in Columbus, Ohio! Join our dynamic team and gain hands-on experience in cutting-edge technology while supporting Fortune 500 clients. This is a rare opportunity to grow with an industry leader that invests heavily in talent development.
We offer comprehensive training, mentorship programs, and a collaborative environment where your ideas matter. With immediate openings and competitive compensation, this is your chance to make a real impact in the tech industry. Don't miss out on this urgent opportunity to build your foundation in IT support!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Assist in cybersecurity best practices implementation
- Train end-users on new technologies and systems
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- A+ or CompTIA Network+ certification preferred (not required)
- Valid driver's license for occasional on-site visits