Job Description
Immediate Opening! Launch Your Tech Career with TechNova Solutions
We're urgently seeking passionate entry-level talent to join our dynamic IT support team in Atlanta. This is your chance to gain hands-on experience with cutting-edge technology while making an immediate impact. Our 6-month accelerated development program includes mentorship, certifications, and rapid career progression. Don't miss this rare opportunity to grow with an industry leader!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and maintain documentation in ITSM systems
- Assist with system deployments, upgrades, and security protocols
- Collaborate with senior engineers on complex troubleshooting
- Deliver exceptional customer service via phone, email, and chat
- Participate in on-call rotation for critical system monitoring
- Contribute to IT process improvement initiatives
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional evenings/weekends
- Valid driver's license (for occasional site visits)
- Quick learner with adaptability to new technologies