Job Description
Join our dynamic tech team immediately! TechWave Solutions Inc. is urgently hiring motivated Entry-Level IT Support Specialists in Long Beach. We're a cutting-edge IT firm serving Southern California's growing tech sector. This full-time role offers rapid career growth and hands-on experience in enterprise environments. No prior experience required – we provide comprehensive training!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and document resolutions
- Install/configure workstations and network equipment
- Train employees on cybersecurity best practices
- Collaborate with senior engineers on complex projects
- Monitor system performance and security alerts
- Document IT procedures and knowledge base articles
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license (required for site visits)
- CompTIA A+ certification preferred (not required)
- Availability for occasional weekend on-call rotations
- US citizenship or permanent residency required