Job Description
Join our dynamic team at TechSolutions DC as an Entry-Level IT Support Specialist! We're urgently hiring motivated professionals to deliver exceptional technical support to our prestigious clients across the Washington DC metro area. This is your gateway to a thriving career in IT with hands-on experience in cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and a fast-paced environment where your growth is prioritized. Apply now to secure your spot in this high-demand role!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset inventory
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex system implementations
- Deliver user training on new technologies and best practices
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and network fundamentals
- Strong troubleshooting skills with hardware and software issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)