Job Description
Join our dynamic team at TechWave Solutions as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals to launch their tech careers in Virginia Beach's thriving IT sector. No prior experience required – we provide comprehensive training to help you succeed in this high-growth role. Enjoy competitive compensation, flexible work arrangements, and opportunities for rapid advancement in a supportive environment.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Troubleshoot network connectivity problems and basic system errors
- Document all IT incidents and resolutions in our ticketing system
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior team members on complex technical projects
- Participate in ongoing training to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- CompTIA A+ certification (or willingness to obtain within 6 months)