Job Description
Immediate opening for motivated individuals with no experience required! Join our dynamic Austin team as a Customer Service Representative and launch your career in tech support. We provide comprehensive paid training and a supportive environment where your growth is our priority. Perfect for recent graduates or career changers seeking a stable, full-time role with competitive benefits and advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to resolve complex customer issues efficiently
- Meet daily performance metrics including response times and customer satisfaction scores
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Contribute to team initiatives aimed at improving customer experience
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent required (college students welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and willingness to work in a fast-paced environment
- Reliable internet connection for remote work options
- Valid Texas ID or driver's license for background check