Job Description
Immediate Hire Opportunity! Join our dynamic team at Phoenix Connect Solutions as a Part-Time Customer Service Specialist. We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling and a collaborative environment while making a real impact. No weekends required!
This role is perfect for students, career changers, or anyone seeking work-life balance. We offer competitive pay, paid training, and opportunities for advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with precision
- Collaborate with support team to escalate complex cases
- Meet daily performance metrics for resolution time and CSAT
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work independently and in team settings
- Available 20-25 hours/week (flexible scheduling)
- Positive attitude and patience under pressure