Job Description
Immediate opening for motivated individuals ready to start their career! FirstCall Solutions is urgently hiring Entry-Level Customer Service Representatives in Jacksonville, FL. No previous experience required – we provide comprehensive paid training. Join our dynamic team and develop valuable skills in communication, problem-solving, and customer relationship management. This is your chance to launch a professional career with growth opportunities and competitive benefits.
Our ideal candidates are energetic, patient, and eager to learn. If you're a people person with a positive attitude, apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer calls and emails with professionalism and empathy
- Resolve customer inquiries regarding products/services using our knowledge base
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company protocols and performance metrics
- Complete all training modules within specified timeframe
- Identify and escalate complex issues to senior team members
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (GED)
- Zero experience required – training provided!
- Strong verbal communication skills
- Basic computer literacy (typing, navigation)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Jacksonville office
- Must pass background check and drug screening