Job Description
Join our dynamic team at Capital Connect Solutions as we urgently expand our customer service division! This is a golden opportunity for motivated individuals without prior experience to launch their careers in Washington DC's thriving business hub. We provide comprehensive training, competitive benefits, and a supportive environment where your growth is our priority. Perfect for recent graduates or career changers seeking immediate full-time employment with upward mobility.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing and service issues through phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service standards
- Participate in ongoing training programs to enhance skills
- Meet daily performance metrics for call volume and resolution
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (students welcome)
- Strong communication and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts (including weekends if needed)
- Positive attitude and commitment to customer satisfaction
- Valid authorization to work in the United States