Job Description
Immediate opening for motivated individuals in Charlotte! Join our dynamic team as an Entry-Level Customer Service Representative. No prior experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment.
Why Apply? • Paid on-the-job training • Health benefits after 90 days • Career advancement pathways • Collaborative team culture • Modern downtown Charlotte location
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders, returns, and account updates
- Resolve basic service issues with clear communication
- Document interactions accurately in CRM systems
- Meet performance metrics for response time and satisfaction
- Collaborate with senior team members for complex cases
- Participate in weekly training sessions
Qualifications
- No experience necessary – training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Ability to multitask in a fast-paced setting
- Reliable attendance and punctuality
- Pass background check and drug screen