Job Description
Join our dynamic team at Apex Solutions Group! We're seeking a motivated Customer Service Specialist to join our Cleveland headquarters immediately. This high-impact role offers rapid onboarding and competitive benefits. If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, apply now to start your new career next week!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly customer satisfaction targets (90%+)
- Identify process improvement opportunities
- Maintain detailed knowledge base articles
Qualifications
- 2+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to work flexible hours (including weekends)
- High school diploma or equivalent (degree preferred)
- Experience in SaaS or tech industry
- Strong typing speed (45+ WPM)
- Ohio driver's license for occasional client meetings