Job Description
Join our dynamic team immediately! Tampa Bay Solutions is urgently hiring motivated individuals for entry-level customer support roles. No experience required – we provide comprehensive training to launch your career in a fast-paced environment. Perfect for recent graduates or career changers seeking growth opportunities. Enjoy competitive pay, benefits, and a supportive workplace culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic technical issues using our knowledge base
- Document interactions in CRM systems with accuracy
- Collaborate with senior agents for complex escalations
- Maintain high customer satisfaction scores
- Adhere to service level agreements and protocols
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (no experience needed)
- Excellent communication and active listening skills
- Ability to type 30+ WPM with attention to detail
- Proficient in Microsoft Office and web applications
- Positive attitude and willingness to learn
- Reliable transportation to our downtown office
- Flexible availability including weekend shifts
- Passion for helping others succeed