Job Description
Immediate opportunity for dynamic individuals in Miami! Join our award-winning team at Miami Tech Solutions where your talent meets urgency. We're expanding rapidly and need passionate professionals to deliver exceptional customer experiences. Enjoy competitive benefits, modern downtown workspace, and a culture that values innovation and growth. Start immediately – no waiting period!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve complex issues using CRM systems (Salesforce experience preferred)
- Collaborate with cross-functional teams to improve service quality
- Maintain detailed records of interactions and resolutions
- Identify upsell opportunities to drive revenue growth
- Adhere to strict SLAs and performance metrics
- Participate in continuous training programs
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills in English and Spanish
- Proven ability to de-escalate sensitive situations
- High school diploma; associate's degree preferred
- Flexibility to work evenings/weekends as needed
- Valid Florida driver's license (occasional field visits required)