Job Description
Join our dynamic team at Nexus Solutions Group in Las Vegas! We're urgently seeking a highly motivated Customer Service Representative to deliver exceptional client experiences. This immediate hire opportunity offers competitive compensation, rapid onboarding, and career growth potential in a fast-paced environment.
Why Apply Today?
• Start within 48 hours
• Comprehensive training provided
• Health benefits & 401k matching
• Modern downtown office with flexible scheduling
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with 95% first-contact resolution
- Document all interactions in CRM system with 100% accuracy
- Collaborate with tech team to escalate complex cases
- Maintain customer satisfaction scores above 90%
- Participate in weekly performance reviews
Qualifications
- Minimum 1 year customer service experience
- Proficiency in Zendesk and Salesforce platforms
- Exceptional problem-solving and communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college preferred)
- Spanish bilingualism strongly preferred
- Available for evening/weekend shifts