Job Description
Immediate opening for Customer Service Representative in Jacksonville, FL! We're seeking dynamic professionals to join our fast-paced team. This urgent hire position offers competitive pay, comprehensive benefits, and same-week onboarding. Perfect for candidates ready to start immediately and make an impact.
Why join us? • Rapid onboarding process • Full benefits package (Day 1!) • Career advancement opportunities • Collaborative team environment • Paid training program
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with 98% accuracy
- Meet/exceed 85% customer satisfaction metrics
- Collaborate with tech team on complex escalations
- Participate in bi-weekly process improvement sessions
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk/Salesforce platforms
- Exceptional conflict resolution skills
- High school diploma or equivalent (degree preferred)
- Available for flexible shifts (including weekends)
- Pass background/drug screening (immediate requirement)
- Valid Florida driver's license (for occasional field visits)