Job Description
Immediate Opening in Nashville! Join our dynamic team as a Customer Service Representative and start your career journey today. We're seeking motivated individuals who thrive in fast-paced environments to deliver exceptional client experiences. This urgent position offers competitive pay, comprehensive benefits, and rapid onboarding. Don't miss this opportunity to grow with Nashville's leading service provider!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM software and knowledge base
- Document interactions accurately in ticketing systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM tools
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Positive attitude with conflict resolution abilities
- Must be available for immediate start