Job Description
Ready to start this week? We are hiring immediately!
Austin’s leading tech support team is looking for dedicated individuals to join our high-performance culture. We believe in rewarding hard work with a weekly paycheck, comprehensive benefits, and a modern work environment.
As a Technical Support Specialist, you will be the face of our brand, helping clients navigate complex technical challenges with ease and professionalism.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot and resolve technical hardware and software issues for clients.
- Document customer interactions and solutions in our CRM system.
- Collaborate with the engineering team to escalate complex tickets.
- Stay updated on product features to provide accurate information.
- Meet and exceed daily and weekly performance targets.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus but not required (we train).
- Strong computer literacy and typing speed (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection for remote work.