Job Description
Launch your tech career this week in sunny Jacksonville! Innovate Solutions Group is seeking motivated Entry-Level Tech Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training for driven candidates ready to grow. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Florida's thriving tech hub.
Why Join Us?
- Start immediately with our accelerated onboarding program
- Hands-on mentorship from industry-certified professionals
- Career advancement opportunities in cloud computing and cybersecurity
- Modern downtown office with flexible work options
Responsibilities
- Provide first-line technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Assist users with system installations and configurations
- Document ticket resolutions in CRM systems
- Collaborate with senior engineers on complex issues
- Conduct periodic system maintenance checks
- Train users on new software implementations
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows/macOS, Office Suite)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid Florida driver's license preferred
- CompTIA A+ certification a plus (not required)
- Availability to work weekdays with occasional weekend on-call duties