Job Description
Join Seattle Connect Solutions as an urgent weekend Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional support during our high-demand weekend shifts. This role offers competitive compensation, flexible scheduling, and the opportunity to make immediate impact in a fast-paced tech environment. Perfect for students, gig workers, or professionals seeking supplemental income with weekend availability.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during weekend shifts
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with on-call engineers to escalate complex technical issues
- Meet key performance metrics including response time and resolution rates
- Support weekend system updates and maintenance windows
- Train new weekend associates on SOPs and tools
Qualifications
- Minimum 2 years customer service experience in tech or SaaS environment
- Proven ability to work independently during unsupervised shifts
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Strong problem-solving skills with technical aptitude
- Excellent written and verbal communication skills
- Availability to work Saturdays and Sundays (8:00 AM - 8:00 PM)
- Ability to adapt quickly to changing priorities
- CompTIA A+ certification or equivalent technical knowledge