Job Description
Start Your Career This Weekend in San Diego!
Apex Support Systems is looking for a dedicated Technical Support Specialist to join our high-performing team. If you thrive in a fast-paced environment and want to make an impact immediately, we want to hear from you. This is a Weekend Shift role with a competitive benefits package.
We are currently hiring for an immediate start. Don't wait—apply today to secure your spot in our growing San Diego office.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Competitive Pay: Earn between $45,000 - $65,000 depending on experience.
- Shift Differential: Enjoy extra pay for weekend work.
- Modern Environment: Work with cutting-edge tools and supportive leadership.
Responsibilities
- Troubleshoot Complex Issues: Diagnose and resolve hardware and software problems for enterprise clients efficiently.
- Manage Tickets: Process and prioritize incoming support tickets using Zendesk or ServiceNow.
- Client Communication: Provide clear, professional, and empathetic support via phone, email, and chat.
- Documentation: Maintain accurate records of incidents, resolutions, and technical steps.
- Collaboration: Work closely with the engineering and QA teams to escalate and resolve critical bugs.
- Customer Satisfaction: Strive for 100% CSAT scores by meeting or exceeding client expectations.
Qualifications
- Experience: 1-2 years of experience in technical support, help desk, or customer service.
- Availability: Must be available to work weekends (Saturday & Sunday).
- Technical Skills: Proficiency in Windows/MacOS environments and basic networking concepts.
- Communication: Exceptional verbal and written communication skills.
- Education: High school diploma or equivalent (Bachelor's degree preferred).
- Tools: Familiarity with ticketing systems (Zendesk, Jira, etc.) is a plus.