Job Description
Are you a problem-solver ready to make an impact from the comfort of the night? TechSolutions Charlotte is seeking a dedicated Technical Support Specialist to join our thriving 3rd Shift team. This is a start this week opportunity for a tech-savvy professional looking for immediate employment and long-term growth.
In this pivotal role, you will be the first line of defense for our clients, ensuring seamless IT operations during the night hours. We pride ourselves on a modern, collaborative culture and offer competitive compensation for those willing to work the 3rd shift.
Why Choose TechSolutions Charlotte?
- Immediate start available (Start This Week)
- Night shift premium pay (10% differential)
- Comprehensive benefits package upon completion of probation
- Career advancement into Team Lead or Systems Engineering roles
Don't wait! Apply today to secure your spot in our elite night shift operations.
Responsibilities
- Troubleshoot & Resolve: Provide expert technical assistance via phone and email for hardware, software, and network issues.
- 24/7 Coverage: Maintain high availability for our client base, handling escalated tickets during off-hours.
- Documentation: Accurately log all technical interactions and resolutions into the ticketing system (Zendesk/Jira).
- System Monitoring: Perform routine checks on server health and network stability to prevent outages.
- User Training: Guide end-users through software updates and security protocols effectively.
- Crisis Management: Respond swiftly to critical system alerts and implement temporary workarounds.
Qualifications
- Experience: 1-2 years of experience in IT support, Help Desk, or Customer Service is preferred.
- Education: Associate degree in Computer Science or equivalent technical certification (CompTIA A+).
- Availability: Must be willing and able to work the night shift (7:00 PM - 4:00 AM) consistently.
- Communication: Exceptional verbal and written communication skills with a patient, customer-centric approach.
- Technical Skills: Proficiency in Windows, Active Directory, and basic networking concepts.
- Reliability: Strong work ethic with a proven track record of punctuality.