Job Description
Are you a problem-solver looking for a stable career with immediate start opportunities in Los Angeles? Apex Digital Solutions is currently seeking a dedicated Technical Support Specialist to join our dynamic team. We pride ourselves on a culture of transparency, growth, and employee well-being. Enjoy the peace of mind of weekly paychecks and a supportive work environment.
In this role, you will serve as the first line of defense for our clients, resolving technical issues efficiently while maintaining high customer satisfaction standards.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat for enterprise clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and provide feedback.
- Maintain a deep knowledge base of our products and services.
- Ensure compliance with company security protocols and IT best practices.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong troubleshooting skills and familiarity with operating systems (Windows, macOS, Linux).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends if needed.
- Reliable high-speed internet connection is required for remote work options.