Job Description
Apex Systems is currently seeking a Tech-Savvy Technical Support Specialist to join our growing team in Tucson, AZ. Due to high demand for our services, we are offering immediate start dates for qualified candidates.
As a key member of our IT support team, you will be responsible for diagnosing and resolving complex technical issues, ensuring our clients have seamless access to their systems. We pride ourselves on our fast-paced environment and are looking for individuals who thrive under pressure and want to make an impact immediately.
Why Join Us?
- Immediate Hiring Process
- Competitive Hourly Rate ($22 - $30/hr)
- Comprehensive Benefits Package
- Professional Development Opportunities
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and remote desktop.
- Diagnose and troubleshoot hardware, software, and network connectivity problems.
- Install, configure, and maintain operating systems and peripheral devices.
- Document all incidents, resolutions, and follow-up actions in the ticketing system.
- Educate users on best practices for system security and usage.
- Collaborate with senior engineers to resolve escalated and critical incidents.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- 1+ years of experience in IT support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, macOS, and common office software.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Problem-solving mindset with a focus on customer satisfaction.