Job Description
Are you ready to launch your career in technology?
Apex Data Systems is hiring immediately for a Technical Support Associate in Memphis, TN. We are looking for motivated individuals who are eager to learn and grow. No prior experience is required—we provide comprehensive on-the-job training to get you up to speed.
Join a dynamic team where you will help clients resolve technical issues, ensure system stability, and deliver top-tier customer service. This is an excellent opportunity for recent graduates or anyone looking to break into the IT industry.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Full benefits package (Health, Dental, Vision).
- Paid training and career advancement opportunities.
- Modern office environment in the heart of Memphis.
Apply today and start your journey with us!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot common hardware and software issues for clients.
- Document customer interactions and technical resolutions in our CRM system.
- Collaborate with the senior IT team to escalate complex technical challenges.
- Stay updated on product features and troubleshooting procedures.
- Maintain a high level of customer satisfaction and rapport.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy (familiarity with Windows or macOS is a plus).
- Strong written and verbal communication skills.
- A friendly, patient, and professional demeanor.
- Ability to learn new software and technical concepts quickly.
- Reliable internet connection and access to a computer.