Job Description
Are you ready to start this week and get paid daily? We are seeking a high-energy Customer Support Specialist to join our growing team in Columbus, OH. At Apex Logistics & Support, we prioritize our team's financial flexibility by offering a cutting-edge Daily Pay program.
In this role, you will be the voice of our brand, helping clients resolve technical issues and logistical challenges. We are looking for individuals who are tech-savvy, communicative, and ready to hit the ground running immediately.
Why Join Us?
- Daily Pay Option: Access your earnings the very same day you work—no more waiting for bi-weekly paychecks.
- Immediate Start: Our streamlined onboarding process allows you to begin working within days of applying.
- Modern Tech Stack: Work with the latest CRM and support tools in a fast-paced environment.
- Flexible Scheduling: Shifts available to fit your lifestyle, including day and evening options.
Responsibilities
- Manage high-volume inbound and outbound customer communications via phone and email.
- Diagnose and troubleshoot technical software and hardware issues for end-users.
- Document all customer interactions and solutions in our central CRM database.
- Escalate complex technical issues to senior engineers or management teams.
- Collaborate with logistics and fulfillment teams to ensure seamless service delivery.
- Maintain a high Customer Satisfaction Score (CSAT) consistently.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, logistics, or technical support is a plus.
- Strong computer literacy and typing speed (45+ WPM).
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to start immediately upon hiring.
- Valid driver's license (for occasional site visits).