Job Description
Are you a proactive problem solver looking for a part-time opportunity in the heart of Texas? Fort Worth Tech Solutions is seeking a dedicated Customer Support Specialist to join our dynamic team immediately.
We offer a flexible schedule allowing you to balance your personal life with your career goals. Whether you are a student or looking to transition into the tech industry, this is your chance to make an impact.
Why Join Us?
- Start immediately this week
- Flexible working hours
- Modern, collaborative office environment
- Competitive hourly rate
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Diagnose and troubleshoot technical software and hardware issues for our diverse client base.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with the product team to identify common user pain points and suggest improvements.
- Maintain a deep understanding of our service offerings to provide accurate information.
- Handle escalated issues with empathy and escalate complex technical problems to senior engineers.
- Participate in daily stand-ups and team training sessions.
Qualifications
- High school diploma or GED required; associate degree or technical certification is a plus.
- Basic proficiency with Microsoft Office Suite and computer operating systems.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently and manage time effectively in a part-time capacity.
- Previous experience in customer service or technical support is highly preferred.
- Must be available to work weekends or evenings as part of the rotating schedule.
- Reliable internet connection and a dedicated workspace if working remotely.