Job Description
Are you a technical expert looking for an immediate opportunity to drive impact? Apex Digital Systems is currently hiring a Senior Technical Support Specialist in Columbus, Ohio. We are prioritizing immediate starts for qualified candidates who thrive in fast-paced, high-tech environments.
In this critical role, you will act as a liaison between our clients and technical teams, resolving complex infrastructure issues and ensuring business continuity. If you possess deep knowledge of network protocols and a passion for helping others succeed, we invite you to apply today.
Responsibilities
- Provide advanced technical troubleshooting and problem-solving for hardware, software, and network infrastructure issues.
- Manage and prioritize incoming support tickets to ensure 99.9% customer satisfaction and SLA adherence.
- Document all incidents, resolutions, and knowledge base articles to optimize future support processes.
- Collaborate with engineering teams to identify root causes of recurring technical issues.
- Conduct training sessions and mentor junior support staff on best practices and tools.
- Monitor system performance and proactively identify potential security or stability risks.
- Communicate complex technical concepts clearly to non-technical stakeholders via phone, email, and chat.
Qualifications
- Minimum of 4 years of experience in technical support, system administration, or network engineering.
- Strong proficiency in Windows Server, Active Directory, Linux environments, and TCP/IP protocols.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and helpdesk software (Zendesk, ServiceNow).
- Excellent verbal and written communication skills with a customer-first mindset.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
- Ability to work flexible hours and adapt to shifting priorities in an urgent hiring environment.
- Certifications such as CompTIA Network+, Security+, or Microsoft Certified: Azure Administrator are highly preferred.