Job Description
We are seeking a highly skilled Senior IT Support Specialist to join our dynamic team in Fort Worth, Texas. If you are a technical problem solver looking for immediate employment with a top-tier organization, we want to hear from you. This role offers the unique opportunity to start this week and make an immediate impact on our infrastructure.
As a key member of our IT department, you will be responsible for providing Tier 2 and Tier 3 support, ensuring network stability, and managing hardware lifecycle processes. We value technical expertise, proactive communication, and a customer-first mindset.
Responsibilities
- Provide advanced technical support for hardware, software, and network issues to internal staff.
- Manage and maintain the company’s Active Directory and Windows Server environments.
- Configure and troubleshoot endpoint devices, including laptops, smartphones, and printers.
- Collaborate with vendors to resolve complex hardware and software supply chain issues.
- Monitor system performance and implement necessary patches and updates to ensure security.
- Train junior staff and create documentation for standard operating procedures.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 3-5 years of experience in IT support or systems administration.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly preferred.
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
- Excellent troubleshooting skills and the ability to work independently.
- Ability to obtain a background check and pass a drug screen.