Job Description
Join our team and start earning this week! Houston Tech Solutions is seeking a dedicated and customer-focused Remote Customer Support Specialist to join our growing team. We offer flexible part-time hours, competitive pay, and the opportunity to work from the comfort of your home in Houston, TX.
We are looking for individuals who can hit the ground running and provide exceptional service to our clients immediately.
Responsibilities
- Respond to customer inquiries via chat, email, and phone with a focus on speed and accuracy.
- Resolve technical issues and troubleshoot common problems for our software users.
- Document all interactions and solutions in our ticketing system to ensure a seamless support experience.
- Collaborate with the product and engineering teams to escalate complex issues and provide feedback.
- Maintain a high level of customer satisfaction by adhering to our service level agreements (SLAs).
- Assist in onboarding new clients and providing product training where necessary.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Previous experience in customer support or a similar role is a plus but not mandatory for immediate starters.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively in a remote setting.