Job Description
Are you looking for a flexible, rewarding part-time job in Virginia Beach? Coastal Tech Solutions is hiring immediately for our Technical Support team. We offer a dynamic work environment, competitive pay, and the chance to make a real impact on our clients' digital experience.
Why Join Us?
- Immediate start available.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training provided.
Take the next step in your career today by applying for this exciting opportunity.
Responsibilities
- Diagnose and resolve technical hardware and software issues for end-users.
- Provide exceptional customer service via phone, email, and live chat.
- Document all customer interactions and troubleshooting steps accurately in our CRM system.
- Collaborate with senior engineers to escalate complex technical tickets.
- Stay updated on product knowledge and software updates to assist users effectively.
- Maintain a professional and positive demeanor during high-volume support periods.
Qualifications
- High school diploma or GED required.
- Previous customer service or technical support experience is a plus but not mandatory.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work independently and manage time efficiently.
- Basic proficiency with Microsoft Office Suite or Google Workspace.