Job Description
Join our dynamic team at Innovate Solutions Inc. and kickstart your career in tech! We're seeking motivated Part-Time Tech Support Specialists to join us immediately in San Jose. This flexible role offers competitive pay, growth opportunities, and the chance to work with cutting-edge technology. Perfect for students, career changers, or those seeking supplemental income. Apply today and start this week!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Troubleshoot network connectivity, security protocols, and system configurations
- Document incident reports and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to resolve complex technical challenges
- Train end-users on new systems and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years of technical support or help desk experience
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Strong diagnostic and problem-solving abilities
- Excellent verbal communication and customer service skills
- Ability to work flexible hours including weekends
- CompTIA A+ or similar certification a plus