Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in tech! We're seeking passionate Part-Time Tech Support Specialists to join our San Jose headquarters immediately. This is your chance to gain hands-on experience with cutting-edge technology while working flexible hours that fit your schedule. Perfect for students, career changers, or tech enthusiasts looking to enter the industry.
Enjoy a collaborative environment where your problem-solving skills shine, plus competitive pay and opportunities for growth. Training provided – no prior experience required!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve customer inquiries via phone, email, and chat
- Document support tickets and maintain accurate case records
- Collaborate with senior technicians on complex troubleshooting
- Assist with device setup and basic network configurations
- Conduct routine system maintenance and updates
- Deliver exceptional customer service with a patient, solution-oriented approach
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Basic knowledge of operating systems (Windows, macOS, iOS)
- Strong communication and interpersonal skills
- Ability to troubleshoot technical problems logically
- Customer service experience preferred but not required
- Must be available to start immediately (this week)
- Reliable transportation to San Jose location
- Flexible schedule availability including weekends