Job Description
Join the Team in Louisville, KY!
TechNova Solutions is seeking a motivated Part Time Remote Customer Support Specialist to join our dynamic team immediately. We pride ourselves on delivering top-tier service and are looking for individuals who are ready to hit the ground running.
This is a fantastic opportunity for those seeking flexible hours without compromising on professional growth. You will be the first point of contact for our clients, ensuring they receive the technical assistance they need efficiently and professionally.
Why Apply?
- Flexible part-time schedule.
- Competitive hourly rate ($15.00 - $20.00).
- Work from the comfort of your home in Kentucky.
- Immediate start available.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate technical troubleshooting and product support to resolve customer issues.
- Document all customer interactions and solutions within the CRM system.
- Identify and escalate complex issues to the senior technical team when necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Assist with basic data entry and order processing as required.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Proven experience in customer service or technical support is a plus but not mandatory for immediate hires.
- Strong communication skills, both verbal and written.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.