Job Description
Are you looking for a job that starts this week? Nashville Digital Solutions is currently hiring a dedicated Part-Time Customer Support Specialist to join our dynamic team. If you are based in Nashville, TN, and are ready to kickstart your career with a flexible schedule and immediate opportunities, we want to hear from you.
We are a forward-thinking technology firm committed to providing exceptional service to our clients. In this role, you will serve as the primary point of contact for our customers, ensuring their needs are met with precision and empathy.
What You Will Do:
- Manage incoming customer inquiries via phone, email, and live chat.
- Resolve technical issues and provide step-by-step guidance to clients.
- Update customer records and track issue resolution in our CRM system.
- Collaborate with the sales and engineering teams to improve service delivery.
- Participate in daily stand-up meetings and weekly training sessions.
Why Apply?
- Immediate Start: Begin working as early as this week.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Growth Opportunities: Clear path to full-time employment.
Responsibilities
- Respond to customer inquiries in a professional, timely, and accurate manner.
- Diagnose and troubleshoot software or service issues for end-users.
- Document all customer interactions and feedback in the internal database.
- Escalate complex issues to senior support staff when necessary.
- Assist in the creation of FAQs and support documentation.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Basic understanding of computer systems and software navigation.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Must be available to work non-standard hours, including evenings and weekends.