Job Description
We are seeking a motivated Part-Time IT Support Specialist to join our dynamic team immediately. If you are looking for a role that offers flexible hours, competitive pay, and the opportunity to make an impact starting this week, we want to hear from you. Based in Charlotte, NC, you will serve as the technical lifeline for our employees, ensuring seamless operations across the company.
What You Will Do:
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and prioritize incoming help desk tickets using our ticketing system.
- Assist in the onboarding of new employees, including workstation setup and software configuration.
- Perform routine maintenance and troubleshooting of printers, scanners, and peripherals.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the senior IT team to resolve complex technical challenges.
Responsibilities
- Provide timely technical support for hardware, software, and network issues.
- Manage and prioritize incoming help desk tickets using our ticketing system.
- Assist in the onboarding and offboarding of employees, including workstation setup.
- Perform routine maintenance and troubleshooting of printers and peripherals.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to resolve complex technical challenges.
Qualifications
- High school diploma or GED (Associate's degree in IT is a plus).
- Basic understanding of Windows, macOS, and Office 365.
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
- Reliable internet connection and quiet workspace for remote support.
- Ability to work independently with minimal supervision.