Job Description
We are looking for a Part-Time IT Support Specialist to join our dynamic team in Nashville, TN. If you are a tech-savvy problem solver who values flexibility and wants to make an impact immediately, this is the perfect opportunity for you.
As a key member of our support team, you will help maintain our operational excellence by providing top-tier technical assistance to our employees.
Key Highlights:
- Immediate Start: Available to start this week.
- Flexible Schedule: Part-time hours tailored to your availability.
- Growth Potential: Opportunity to transition to full-time roles.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues.
- Diagnose and resolve printer, peripheral, and connectivity problems efficiently.
- Assist in the setup and configuration of new workstations and mobile devices.
- Maintain accurate and up-to-date documentation for all technical support tickets.
- Perform routine hardware maintenance and inventory management.
- Collaborate with the full-time IT team to implement security best practices.
- Respond to incoming support tickets via phone and email within SLA guidelines.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- CompTIA A+ Certification or equivalent practical experience.
- 1-2 years of experience in a helpdesk or technical support environment.
- Strong knowledge of Windows and macOS operating systems.
- Excellent troubleshooting skills and a logical approach to problem-solving.
- Effective communication skills with the ability to explain complex technical concepts simply.
- Must be reliable, self-motivated, and able to work independently.