Job Description
We are seeking a motivated Part-Time Customer Support Specialist to join our dynamic team in Philadelphia, PA. This is a fantastic opportunity for individuals looking for flexible work schedules with immediate start availability. If you are detail-oriented and ready to jump in this week, we want to hear from you.
Our company is committed to delivering exceptional service, and we need someone who can hit the ground running. You will work in a collaborative environment supporting our clients and internal teams.
Responsibilities
- Respond to customer inquiries via email and chat with a focus on speed and accuracy.
- Monitor and moderate online content to ensure compliance with community guidelines.
- Perform data entry and maintain accurate customer records in our CRM system.
- Assist in the preparation of weekly reports and performance analytics.
- Collaborate with the sales team to identify potential leads and customer needs.
- Resolve technical issues and escalate complex problems to senior management.
- Participate in daily stand-up meetings and training sessions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong proficiency in Microsoft Office Suite and Google Workspace.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection for remote/hybrid tasks.
- Willingness to start immediately (within one week).
- Basic understanding of SEO and digital marketing principles is a plus.